The National Weather Service has issued a High Wind Warning for Pullman, Washington, where our business and Jira Service Management infrastructure is located. There is a potential for a power outage to occur, which could block access for customers and agents trying to login to Jira Service Management, or create a support ticket via email or through the portal.
The High Wind Warning is expected to last until 4:00 PM Pacific, Wednesday, December 17th, 2025. Should a power outage occur, and our Jira Service Management instance goes offline, please note the following:
- It may take us longer to process support requests, as our systems catch up to queued emails after a power outage.
- We will not be able to respond to any Financial Services or Information Technology support requests.
- Should your request be urgent, please call the main company number at (509) 339-7066, and leave a message if prompted. Explicitly state what type of support request you are submitting, what the request is about, and a good contact email to reach back out to you. We may not be able to call you back, depending on the request.