The Information Technology department at LaCelle 3 Media LLC focuses on keeping the digital backbone of our projects running smoothly, securely, and efficiently. Whether we’re maintaining internal systems, supporting digital workflows, or managing infrastructure for various projects, our aim is to provide a stable foundation that lets creativity and content take center stage. Much of our work stays behind the scenes, but it supports everything from media publishing to web platforms and technical operations across the company.

We handle a range of responsibilities—from domain and website management to backend optimization and technical troubleshooting. Some of our projects, like HaydenDoesTech.com, depend on efficient and reliable IT programs to ensure smooth performance, reliable uptime, and a seamless creator workflow. On the sidebar, you will see a "Quick Links" menu which has links to some of the most common applications and portals you may use as an affiliate of LaCelle 3 Media LLC.

Through steady upkeep, thoughtful planning, and continuous improvement, Information Technology helps ensure that the company’s technology remains strong, current, and ready to support every creative effort that moves through LaCelle 3 Media LLC.


We also occasionally post updates, which you can view below, if there is ever a service interruption or public-facing change.

Tuesday, December 23, 2025

SSL error impacting access to Jira Service Management

Users trying to access https://jira.it.lacelle3.com may receive a "Your connection isn't private" SSL error when loading the site. We have determined this to be related to an expired SSL certificate that needs to be renewed.

We will work to get this resolved by 11:59 PM Tuesday, December 23, 2025. In the meantime, you can still continue to send requests via email to our Information Technology team at it@lacelle3.com, and our Financial Services team at finance@lacelle3.com

Should you have any questions regarding this service impact, contact Hayden LaCelle at hayden.lacelle@lacelle3.com or call (509) 339-7066. 

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Tuesday, December 16, 2025

Potential impact to Jira Service Management - High Wind Warning (Pullman, WA)

The National Weather Service has issued a High Wind Warning for Pullman, Washington, where our business and Jira Service Management infrastructure is located. There is a potential for a power outage to occur, which could block access for customers and agents trying to login to Jira Service Management, or create a support ticket via email or through the portal.

The High Wind Warning is expected to last until 4:00 PM Pacific, Wednesday, December 17th, 2025. Should a power outage occur, and our Jira Service Management instance goes offline, please note the following:

  • It may take us longer to process support requests, as our systems catch up to queued emails after a power outage.
  • We will not be able to respond to any Financial Services or Information Technology support requests.
  • Should your request be urgent, please call the main company number at (509) 339-7066, and leave a message if prompted. Explicitly state what type of support request you are submitting, what the request is about, and a good contact email to reach back out to you. We may not be able to call you back, depending on the request.
Should you have any questions regarding this service bulletin, contact Hayden LaCelle at hayden.lacelle@lacelle3.com or call (509) 339-7066. 

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